TCS will leverage methodologies – Agile, DevOps, Continuous Integration, and Continuous Deployment, and Continuous Testing (CI/CD/CT) framework and its cloud expertise to modernize the OSS service assurance application estate using cloud-native technologies and AI/ML to predict and pre-empt network faults. This will enable Telefónica Germany to implement zero-touch cloud-based operations and provide consumers with a more resilient network service.
“TCS is delighted to expand its partnership with Telefónica Germany to transform its customer experience with a reimagined service assurance landscape,” said V Rajanna, Global Head, Communications, Media, and Technology Business, TCS.
The reimagined service assurance processes will result in faster turnaround times and a transformed customer experience. Additionally, the new future-ready, simplified service assurance systems within Telefónica Germany’s OSS landscape will accelerate the launch of newer products, including new 5G-based growth areas, with near-zero downtime.
“We are excited to partner with TCS to re-engineer our service assurance landscape as we transform towards a future-ready customer experience,” said Mallik Rao, Chief Technology & Information Officer, Telefónica Germany.
