Sky Mobile down – live: Network provider ‘working’ to fix issues after mass outage

Sky Mobile is still working to resolve issues with its service after thousands of people reported outages on Tuesday.

In a post on Twitter, the network said “our teams are aware of issues with Sky Mobile services.

“We don’t have a timeframe at the moment but teams are working to resolve the issues ASAP”.

So, is it possible to receive a refund if you have experienced outages?

Yes, but the level of compensation and how you can claim it depends on the problem.

In April 2021, Ofcom introduced a piece of legislation called the Automatic Compensation Scheme, which entitles both broadband and landline customers from selected providers to money back if they do experience outages.

Sky customers were still experiencing issues with the service on Wednesday following a major outage yesterday.

Some 152 users reported having problems with the provider at 6.30am this morning, according to the Downdetector website.

Around 87 per cent of these were in relation to Sky’s mobile service, 12 per cent about its internet and 1 per about TV.

Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.

The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.

As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.

Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.

Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.

The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.

Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.

Downdetector’s latest outage map also shows customers in Cardiff, Birmingham and Nottingham are wrangling with connectivity issues.

Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.

The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.

As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.

Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.

Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.

The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.

Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.

Downdetector’s latest outage map also shows customers in Cardiff, Birmingham and Nottingham are wrangling with connectivity issues.